Frequently Asked Questions

What makes Whipandwick candles unique?

Whipandwick candles are crafted with premium ingredients, unique fragrance blends, and an eco-conscious approach to bring you long-lasting, clean-burning scents.

Are your candles made from natural ingredients?

Yes, our candles are made from high-quality wax and fragrance oils to ensure a safe, clean burn. We aim to offer eco-friendly products that enhance your home’s ambiance.

How long do Whipandwick candles burn?

Burn times vary by product, but our jar candles generally burn for 30–50 hours, and our beverage candles last around 20–30 hours.

Are Whipandwick products safe to use around pets?

While our products are made from safe materials, we recommend placing candles and wax melts in areas where pets can’t access them to avoid any potential accidents.

Can I customize my candle?

Currently, we don’t offer customizations for individual candles, but we are always looking to expand our offerings in the future. Stay tuned!

How do I choose the right fragrance for my space?

If you enjoy floral scents, try our French Lavender or Wild Plumeria. For cozy vibes, go for Banoffee Cupcake or Hot Chocolate. Our wide variety offers something for every mood.

How long does the scent last?

The fragrance can last up to several hours while the candle is burning. After the candle is extinguished, the scent may linger in the room for a few hours, depending on the size of the room.

Can I use multiple candles or wax melts at once?

Absolutely! You can layer different scents to create your own unique fragrance combination, or you can simply enjoy different scents in different rooms.

How do I use wax melts properly?

Simply place a wax melt in a wax warmer, light the tea light beneath, and let the melt release its fragrance. Be sure to not overload the warmer with too many pieces.

Can I burn my candle continuously?

It’s best to burn your candle for a maximum of 4 hours at a time to prevent overheating and ensure even melting. Always trim the wick to 1/4 inch before lighting it again.

How do I care for my Whipandwick candles?

Trim the wick to 1/4 inch before every burn, and never leave a candle burning unattended. Allow the wax to melt fully across the top before extinguishing it to avoid tunneling.

Can I reuse the glass jars?

Yes! Once your candle has burned down, the glass jar can be repurposed as a decorative container or storage solution. Simply clean it with warm soapy water.

How should I store my wax melts?

Keep wax melts in a cool, dry place away from direct sunlight and heat to preserve the fragrance for longer.

Why does my candle have a mushroom-shaped wick after burning?

This is normal. The wick forms a mushroom shape when it burns, but it should be trimmed before the next use to avoid soot buildup and ensure a clean burn.

What should I do if my candle doesn’t burn evenly?

Ensure your candle burns long enough during the first use for the wax to melt completely across the surface. If it’s still tunneling, try trimming the wick and burning for a longer period.

Do you ship internationally?

Currently, we only ship within India. However, we’re exploring options for international shipping in the near future, so stay tuned!

How long will it take to receive my order?

Orders are typically processed and shipped within 2-5 business days. Delivery times vary depending on your location, but you can generally expect your order within 7–10 days.

Can I return or exchange my products?

We do accept returns and exchanges on unopened or unused products within 15 days of purchase. For more details, please visit our returns policy page.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS, which you can use to track your order through the courier’s website.

What should I do if my candle arrives damaged?

If your product arrives damaged, please contact our customer support team immediately with your order number and photos of the damaged item. We will assist you with a replacement or refund.